SAV Digital Environments designs, manages and installs high-end Home & Business Automation Solutions: Audio-Video Systems, Home Theater & Entertainment, Lighting Control, Shades & Blinds, Security & Surveillance, Life Safety, Networking & IT, Climate Control & Energy Management and more, all backed by our 24/7 reliable customer service.
Our roots started to take form in 2005 as a fast-paced dynamic systems integration firm named Studio AV, when entrepreneur and owner Cory Reistad had a vision – A vision to create the best audio video environments possible. Having begun his career in the field as a technician-owner in 1999, Cory has since built a team of unique, creative and innovative individuals over the years who not only exemplify technique and design, but also understand the importance of unyielding client service. The result is a 60+ member team spread throughout Bozeman & Big Sky, MT as well as Jackson, WY.
As technologies and partnerships progressed, so did the company's name. Advancements in technologies, along with years of extensive industry experience and the gathering and retention of knowledge, Studio AV evolved. From the life and legacy of Studio AV, SAV (pronounced /es-ā-vē/) Digital Environments has emerged.
SAV: GIVING BACK IN 2017
Published: January 9, 2018
SAV was incredibly proud to have been part of some incredible charities in 2017, from donations and equipment use to volunteering, and we look forward to continuing to giving back in 2018! Here are some of the amazing organizations and charities with whom we have partnered:
Big Sky Community Organization is a non-profit in Big Sky that manages 83 acres of public lands. They aim to create trails, public spaces, and positive experiences for all in our great state.
Big Sky Youth Empowerment (BYEP) provides opportunities for local teens to foster self-reliance, interpersonal skills, decision making, and critical thinking skills, all while getting involved in the Gallatin community.
Bozeman Cancer Center provides compassionate, comprehensive cancer care without having to travel for treatment. Fighting cancer is a major hurdle in any individual's life, so the opportunity to receive treatment in one's hometown while being able to be with friends and family is invaluable to the healing and recovery process.
Bridgercare provides comprehensive and affordable reproductive and sexual healthcare while educating individuals about these oftentimes sensitive topics in a safe, supportive, and empowering environment.
Warriors on Quiet Waters aims to create a generation of combat veterans that is able to reintegrate into society while coping with the negative repercussions that accompany war and combat. The quiet, calm rivers of Montana are the ideal venue to spark positive change in our veterans.
Yellowstone Club Community Foundation partners with the Big Sky and Gallatin communities to promote education, arts and culture, healthcare, conservation, and community service.
The Plaster House offers high love, low cost surgical rehabilitation for disabled children in Tanzania and believe that no child in Tanzania should live with a treatable disability.
Realize Hope brings hope and inspiration to those who face or have a loved one facing mental illness and addiction.
Best of Big Sky 2017
With more than 3,000 votes cast, locals and visitors recognized the restaurants, retailers, artists, architects, nonprofits, builders and bartenders that make this place we know and love tick. Some of our readers may be visiting from afar, and others might be lucky enough to have called Big Sky home for a decade or more, but we can all agree that this is a pretty special spot. Dig into the write-ups that follow as we celebrate the finest Big Sky has to offer.
"SAV is a newcomer to the Big Sky business scene but has history in the Bozeman area dating to 2004. Cory Reistad and his team offer the most cutting-edge technology and service for Big Sky homes. From AV systems and lighting to home controls and energy management, SAV is a welcome addition to the Big Sky landscape." – Explore Big Sky
We are humbled and excited to have taken 2nd place in Best of Big Sky 2017 "Best New Business." Thank you to everyone who voted for us and we look forward to continuing to help Big Sky grow.
We’ve previously talked about how remote monitoring and management (RMM) can be used as a platform on which to base services that generate recurring revenue, while also enhancing the customer experience. Today, I would like to tell you about an integration company that is using RMM as a core component of their business strategy and has been very successful in doing so.
The region in and around Yellowstone National Park is world-renowned for its natural beauty and outdoor recreation opportunities. People flock to Yellowstone, Jackson Hole, and the Grand Tetons to escape their busy daily lives and immerse themselves in a wonderland of skiing, snowmobiling, hunting, fishing, hiking, horseback riding and more. Yet, even in this outdoor playground, people still love to come home to the modern convenience and entertainment experiences delivered by custom installation professionals like SAV Digital Environments. With three offices in the area, SAV specializes in offering their customers the best of these experiences.
As you might imagine, taking care of customers scattered across a region of wilderness about the size of Rhode Island can present a few challenges — especially when those customers have such high expectations when it comes to the investments made into home technology. SAV has built their business around addressing these challenges, and nobody understands them better than SAV’s Client Services Director, Eric Knez. I recently had the opportunity to learn more about SAV’s business from Eric and wanted to share some of the insights he provided from that discussion.
Clark Roundy: How does SAV use RMM to improve their business?
Eric Knez: Given the nature and complexity of the technology and systems we install in clients’ homes, inevitably something is going to fail and need to be reset or restarted. RMM helps the team at SAV get ahead of those kinds of problems. RMM allows us to take a far more proactive approach to servicing our clients. If all goes well, we can remedy a problem before the customer realizes there was a problem. How cool is that?
CR: Can you share any specific examples or cost savings data related to how RMM has helped improve your operational efficiencies?
EK: We all know it’s inconvenient when equipment stops working. But, how about when it’s the client’s whole-house lighting processor and the customer is 40 miles from the office? This is an actual scenario we recently faced. Normally, that would create a full-blown panic situation. We would pull a tech off another project, drop everything and drive out to the house. Unnecessary truck-rolls cost real money and valuable time. Fortunately, it doesn’t always have to be that way. Once we received a notice from our RMM system that the client’s lighting system had gone offline, we could immediately address the problem – remotely, from our office. Right from my desk, I was able to see what processor was down, power-cycle it, and within five minutes I had the client’s lighting back online and working. Our customer was especially happy because nobody had to visit the house and the problem was resolved in minutes, not hours.
CR: Clearly, RMM helps SAV solve problems more efficiently. But, how does it help improve the relationship with your customers?
EK: By being ahead of the service curve rather than behind it. We can identify and fix a problem immediately right from the office chair without the customer having to wait for an opening. Our approach isn’t just about delivering service. It’s also about delivering convenience and peace-of-mind to our customers.
CR: Even with RMM, you undoubtedly still need to roll a truck sometimes. Does RMM provide any benefit in those scenarios?
EK: Yes, even in those cases, our team and customers can often still benefit from RMM. RMM gives us the ability to provide the in-field tech more information, so he arrives onsite better prepared and can be more targeted on where to start troubleshooting, rather than just shooting in the dark.
CR: You guys certainly have built a nice business around RMM. What advice would you give to your fellow integrators who might be on the fence about whether or not to adopt RMM as part of a customer service program?
EK: Do it. Service is absolutely where the future of our industry resides. Now is the time to start setting your company apart from the ‘other guys’. If you don’t do it now, someone else will.
Clark Roundy – I couldn’t have said it better myself. Ultimately, RMM is just a tool, but it’s a tool everybody should be using to their advantage – to be more efficient and to deliver an unprecedented level of service to your customers.
Clark Roundy is CEO of Domotz, a leading provider of network monitoring and remote tech support systems for integration companies and IT professionals. Clark is a 25-year technology industry veteran with a broad range of sales, marketing and executive management experience. Prior to joining Domotz, he served as VP of Marketing and Product Management at Luxul Wireless.
After 17 years of regular trips through Gallatin Canyon, SAV Digital Environments has set up shop here in Town Center, closer to the bulk of their Montana clientele.
SAV sets up integrated digital systems for homes and businesses. They design tailored audio and lighting systems, immersive video-viewing areas, and window treatments that can allow a pre-determined amount of natural light into a space. They also design climate control, security and surveillance systems.
At a July 28 ribbon cutting with the Big Sky Chamber of Commerce, Cory Reistad, president of SAV, said the new space in Big Sky makes sense.
“We’ve been in Bozeman for 17 years and we’ve been serving this community almost exclusively,” Reistad said, adding that SAV has new employees living in Big Sky. “[We wanted] to be at the forefront of the growth here.”
They’ll be joined in that space by Energy 1, an 8-year-old renewable energy solutions firm.
Energy 1 owner and co-founder Leo Crane said opening a space in Big Sky with SAV makes sense given that they’re both in the design/build industry and have many overlapping clients.
“We crossed paths enough on past projects that this was a very natural fit for us to have a space up here,” Crane said. Both SAV and Energy 1 also keep offices in Bozeman and Jackson, Wyoming.
Energy 1 works on mechanical, electrical and plumbing projects with a focus on renewable energy. They design solar and solar-electric systems for clients, as well as high-efficiency heating and cooling using smart thermostats and geothermal technology.
Crane said the bulk of Energy 1’s business in Big Sky focuses on geothermal systems, which take advantage of the more consistent temperature of the earth underneath a building for heating, cooling and hot water. But they also work on installations like oxygen enrichment to help people coming from lower altitudes acclimate to Big Sky’s elevation.
Crane added that Energy 1 is the only company in the state of Montana that has partnered with electric automaker and solar panel manufacturer Tesla on their charging stations. “That’s an exciting part of our business that we’ll be able to offer Montana clients—Tesla products,” he said.
Western Home Journal: Shop Talk
By Aaron Kampfe
SAV Digital Environments is dedicated to finding and vetting not only the smartest and the best technologies, but technologies that almost seem invisible. Many technologies can seem intimidating, unwieldy, and brazen; Cory seeks products that are subtle, intuitive, and behind-the-scenes. SAV’s expert team designs and installs digital systems that co-exist and complement people’s day-to-day existence. After all, even in this digital world, we still want a human touch.
“Our discerning clients and partners are looking for two things in their digital environment: simplicity and elegance.” – Cory Reistad, Owner, SAV Digital Environments
What services do you offer?
SAV is a comprehensive, process-driven firm that offers design and installation services for audio/video systems, home cinema, lighting and shade control, network and IT connectivity, security and surveillance, energy monitoring solutions and more.
What geographic areas do you service?
Our main regions are Bozeman and Big Sky, MT, as well as Jackson, WY. However, we have been known to serve various other locations, most within a 100–200 mile perimeter to our main regions.
What do you offer that is unique?
We offer unyielding commitment to client service. Very early in the business, I learned that establishing a commitment to our clients’ needs is our most important job. That is why SAV has dedicated an entire division of the company to focus on our clients’ systems after they have been installed.
What project are you most excited about right now?
Though we get excited about all of the work we do, right now our commercial security division is our most exciting. We are seeing increased demand for asset protection. Advancements in facial recognition and artificial intelligence related to human behavior are absolutely astonishing.
Describe your process and how you work with clients.
Our work with our clients generally starts early in the design phase of the project. Because the end goal is to incorporate technology into the home in such a way that it blends into the architectural environment, it’s necessary to incorporate those details and collaborate with the owner in order to succeed. Once the design is complete, we work closely with the general contractor, interior designer, and other trades to deliver a seamless system.
What are some of the tricks of the trade?
In the wake of ever-changing technology, I’d advise to be patient with innovative products and make sure they are properly vetted before placing them in clients’ homes. With our commitment to simplicity and usability, it is vital that we do not use our clients’ homes as technology test beds.
Dwelling Closer to Nature
By Anne Zimmerman
Setting the Scene with Electronics:
As we move outside, it makes sense we’ll want music, entertainment, and convenience to be part of the experience of living outdoors. “When designing systems, I like to ask: Where do people like to spend time? Then I populate the area with immersive audio and/or video,” explains Cory Reistad, founder/president of SAV Digital Environments in Bozeman, Big Sky, and Jackson.
He continues, “We all have such busy lives, and it’s hard to find a time and place to sit down and really enjoy ourselves. However, most of us make a point of relaxing when we are outside. Outdoor living first became prominent in coastal areas, and its acceptance in the mountains was slower, but at last it has arrived.”
New products are making what was once unheard of outside now possible. Reistad reports that SAV carries thermally insulated televisions for cold climates. “Also, music is a big part of life,” he muses, “and should be part of outdoor dining, sitting by the fireplace, and backyard sports.”
“For audio, we used to be limited to positioning speakers under eaves and close to the house for connections, but now, I prefer to design systems with speakers that surround the perimeter. More sound comes back to you, and it doesn’t project out to the neighbors. The outdoor speakers are durable and have a ten-year warranty.”
“We pride ourselves in solutions made easy. Our design goal is immersive audio using performance-based technology where the equipment is not an obstruction. Rather, we weave it into the environment.” – Cory Reistad, Founder/President, SAV Digital Environments
The idea of watching movies in the backyard with friends, family, and refreshments sounds hilariously fun. Reistad says that developments in electronics make it completely possible. “We secure drop screens to eaves on the deck, provide a mobile projector, and make use of the perimeter speaker system for great theater sound.”
SAV has been in business since 2005. A staff of 62 provides service, and according to Reistad, “This allows us to be specialized in all facets of electronics and low voltage controls: networks, IT, acoustics, lighting, home theater design, window treatments, and home security & surveillance, and more. We offer design and engineering, project management, and, of course, product sales. However, I think our client services truly distinguishes us and provides our clients complete confidence in us.”
SAV’s concept for serving clients is immediate concierge service, meaning they are on call 24 hours a day, and 365 days per year to assist and make service calls. SAV’s technicians can also run remote diagnostics and program new equipment without having to come to the home.
“We pride ourselves in solutions made easy,” says Reistad. “Our design goal is immersive audio using performance-based technology where the equipment is not an obstruction. Rather, we weave it into the environment.”
He also explains that while technology can be very complex, the goal of system engineering and design is to control operations through a user-friendly device with the convenience and ease of end users in mind.
SAV’s headquarters are in Bozeman, where they’re excited to show anybody and everybody what’s possible. However, in order to enhance customer service and to reach out to clients with even more convenience, SAV is opening their “Living Design Center” this summer in Big Sky. “It’ll be a very modern, cutting edge one-room snapshot of all SAV does—everything. It’ll be staffed by designers who can show the best in lighting, shades, board room automation, audio, and more,” says Reistad, who extends an invitation to stop by.
Outdoor spaces are so much more than they were in the past, but also our lives are so much busier. They are the perfect place to unwind, relax, and appreciate the natural world.